This is something that has happened to everyone at least once, it happened to me twice this weekend alone.  I was eating out and left cash with the bill and the server stops (interrupting a conversation) to ask “Do you need change?” Well, this is just one of those questions that I think has no purpose.

Let’s say that the answer is yes, you do want change… like the customer left  a $100 bill for a $13 tab.  The customer can only be annoyed thinking  that the server is asking for a huge tip.  Why would anyone want to annoy the tipper just before the tip is left?

There is no  inconvenience to the customer if the server returns the change, thereby leaving the customer to decide in their own timeframe when and how the change will be divided.

Other than habit, the only reason anyone would ask this question is to save themselves a few steps… in other words… they might as well have a sign on that says just plain lazy.

It’s the little things at the very end of a deal that can sour the entire experience.  Your company’s reputation is no different than that  local restaurant.  Make sure you attract the agents (or are the agents) that know better than to ask for the change.  You never know, maybe that big tip is waiting.  Stop asking for it and earn it instead.

Happy Monday!